Terms & Conditions

Last updated: October 18, 2026  ·  EZ PERFIL LLC

Please read these Terms and Conditions carefully before using EP AI Ecommerce (the "Platform"). By creating an account or placing an order, you agree to be bound by these terms. If you do not agree, do not use the Platform.

1. Acceptance of Terms

By accessing or using EP AI Ecommerce, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. These Terms constitute a legally binding agreement between you and EZ PERFIL LLC. Your continued use of the Platform constitutes ongoing acceptance of these Terms, including any updates posted on this page.

2. Platform Description

EP AI Ecommerce provides a software-as-a-service (SaaS) platform that allows users ("Store Owners") to create and operate online stores powered by artificial intelligence. Stores sell products sourced from trusted third-party partner suppliers via a dropshipping model, or products uploaded directly by Store Owners. EP AI Ecommerce acts as a technology intermediary and reseller, not as a direct retailer or manufacturer. The Platform uses AI technology to assist with store operations, product descriptions, customer interactions, and other features — and by using the Platform you agree to the use of such AI technology for as long as the Platform remains in operation.

3. Store Owner Responsibilities

If you operate a store on our Platform, you agree to:

• Provide accurate, truthful, and complete store and product information to your customers at all times
• Communicate clearly with your customers regarding shipping times, supplier fulfillment, and return policies
• Not list products that are illegal, counterfeit, or prohibited in your market or jurisdiction
• Comply with all applicable consumer protection laws in your jurisdiction
• Not misrepresent products or make false claims about products you did not personally test or verify
• Honor the promises and commitments made to your customers, including described delivery times, product specifications, and advertised features
• Take full responsibility for any products you personally upload to your store that are not part of the EP AI Ecommerce admin-distributed catalog — including product quality, delivery, customer disputes, and legal compliance for those items
• Not mislead customers through false advertising, manipulated reviews, counterfeit branding, or deceptive store practices

EP AI Ecommerce is not responsible for any disputes, losses, or complaints arising from products or promises made directly by Store Owners outside of the platform's admin-distributed catalog.

4. User-Uploaded Products and Store Owner Accountability

Store Owners may upload and sell their own products in addition to the admin-distributed catalog. When doing so:

• You are solely and fully responsible for the accuracy, quality, legality, and delivery of those products.
• You must fulfill all orders placed for user-uploaded products and honor all advertised promises to customers.
• EP AI Ecommerce is not involved in the sourcing, fulfillment, or delivery of user-uploaded products and bears no liability whatsoever for disputes, non-delivery, or product defects related to those items.
• Failure to fulfill promises to customers on user-uploaded products may result in suspension or permanent termination of your account.
• Deliberately misleading customers — including listing products you cannot or do not intend to deliver — is a violation of these Terms and may result in immediate account closure without refund.

5. Content Policy — Zero Tolerance for Prohibited Content

EP AI Ecommerce will not tolerate any of the following content on the Platform under any circumstances:

• Pornographic, sexually explicit, or adult-only material of any kind
• Content that sexualizes, exploits, or endangers minors in any way
• Hate speech, harassment, or content that promotes violence or discrimination
• Illegal products or services including controlled substances, weapons, or stolen goods
• Content that infringes on the intellectual property rights of any third party
• False, deceptive, or manipulative product listings intended to defraud customers
• Any content that violates applicable federal, state, or local laws

Consequences: Any account found in violation of this Content Policy will be immediately and permanently closed. All associated data may be deleted. No refund of any subscription fees or platform credits will be issued upon termination for a content violation. EP AI Ecommerce reserves the right to report violations to relevant authorities where required by law.

6. Orders and Fulfillment

When a customer places an order through a store on our Platform:

• Orders for admin-distributed catalog products are transmitted to the relevant trusted third-party partner supplier for fulfillment.
• Estimated delivery times are provided by partner suppliers and are not guaranteed by EZ PERFIL LLC.
• International orders may be subject to customs duties, import taxes, or delays. These are the buyer's responsibility.
• EP AI Ecommerce will make reasonable efforts to track and communicate order status, but is not responsible for carrier delays, lost packages, or customs holds.

7. Pricing and Payments

All prices displayed on store pages are set by the Store Owner and are in US Dollars (USD) unless otherwise stated. Payments are processed securely through Stripe. EP AI Ecommerce does not store payment card information. Platform subscription fees are billed monthly and are non-refundable except as described in Section 9.

Retail prices shown as "Retail price" are based on the partner supplier's suggested retail price (MSRP) or market price. Actual market prices may vary.

8. Returns and Refunds

Return and refund eligibility for admin-distributed catalog products is determined on a case-by-case basis in coordination with our partner suppliers. Generally:

• Defective or damaged items: eligible for replacement or refund — contact us within 7 days of delivery with photos.
• Wrong item received: eligible for replacement at no cost.
• Change of mind: not eligible for return once shipped, as products are fulfilled directly from partner suppliers.
• Non-delivery: if an order is not delivered within 60 days of the estimated delivery date, a refund or re-shipment will be arranged.

For user-uploaded products, the Store Owner is solely responsible for handling returns and refunds. EP AI Ecommerce is not obligated to mediate or reimburse in those cases.

To initiate a return or dispute, contact the store owner or email support@ezperfil.com.

9. Limitation of Liability

EZ PERFIL LLC and EP AI Ecommerce are not liable for:

• Product defects, safety issues, or injuries caused by products sourced from third-party partner suppliers
• Shipping delays, lost packages, or damage in transit
• Customs seizures, import restrictions, or additional duties
• Supplier errors, out-of-stock items, or discontinued products
• Indirect, incidental, or consequential damages of any kind
• Losses arising from use or inability to use the Platform
• Financial losses, missed sales, or revenue loss caused by Platform downtime, technical issues, or service interruptions — whether originating from EP AI Ecommerce or from any trusted third-party partner company (including but not limited to hosting providers, payment processors, AI services, cloud infrastructure providers, or fulfillment partners)
• Service interruptions caused by natural disasters, extreme weather events, earthquakes, floods, fires, pandemics, wars, government-ordered shutdowns, or any other event beyond our reasonable control (force majeure)
• Any loss of data, revenue, or business opportunity during the recovery process following a service disruption, regardless of the cause

EP AI Ecommerce is not obligated to return, refund, or compensate any subscription fees, platform credits, or lost revenue during any service restoration period caused by third-party technical issues, force majeure events, or circumstances outside of our direct control.

To the maximum extent permitted by law, our total liability to you for any claim arising from the use of this Platform shall not exceed the amount you paid to us in the 30 days preceding the claim.

10. Subscriptions and Cancellation

Platform subscriptions are billed monthly. You may cancel at any time through your dashboard. Cancellation takes effect at the end of the current billing period — no partial refunds are issued for unused time. If we cancel your account for a violation of these Terms, no refund is owed.

11. AI Technology and Platform Continuity

EP AI Ecommerce is an AI-powered platform. By using the Platform, you acknowledge and agree to the use of artificial intelligence technologies to operate core platform features including but not limited to: product recommendations, store content generation, customer chat assistance, voice interactions, and product search. These AI technologies are provided in part by trusted third-party AI service providers.

• EP AI Ecommerce will continue to operate and provide AI-powered services for as long as the underlying technology, infrastructure, and third-party services remain available and commercially viable.
• AI-generated content (descriptions, responses, recommendations) may occasionally be imperfect, incomplete, or require review. Store Owners are responsible for reviewing AI-generated content on their stores before publishing.
• We are not liable for any outcomes resulting from reliance on AI-generated content, suggestions, or automated decisions made by the Platform.
• Platform features may be modified, updated, or retired as AI technology evolves. We will make reasonable efforts to notify users of significant changes.

12. Service Disruptions and Force Majeure

EP AI Ecommerce relies on a network of trusted third-party partner companies to deliver the Platform, including cloud hosting providers, payment processors, AI service providers, logistics partners, and domain registrars. In the event of a service disruption:

• We will work diligently to restore full service as quickly as reasonably possible.
• We will communicate disruptions to affected users through available channels.
• We are not responsible or liable for any financial losses, missed sales, customer complaints, or business interruption suffered during any recovery process — regardless of whether the disruption was caused by EP AI Ecommerce, a third-party partner company, or an external event.
• This includes disruptions caused by natural disasters, acts of war, pandemics, government-ordered shutdowns, major cyberattacks, infrastructure failures, or any other circumstance outside our reasonable control.
• No subscription refunds, credits, or compensation are owed for downtime periods or during any recovery process resulting from force majeure or third-party failures.

13. Intellectual Property

The EP AI Ecommerce platform, branding, software, and AI features are owned by EZ PERFIL LLC. Product images and descriptions for catalog items are provided by partner suppliers. Store Owners retain ownership of their original store content. You grant EZ PERFIL LLC a non-exclusive license to display your store content for the purpose of operating the Platform.

14. Prohibited Uses

You may not use the Platform to:

• Publish, upload, or distribute pornographic, sexually explicit, or offensive content of any kind
• Sell counterfeit, illegal, or regulated goods (weapons, controlled substances, etc.)
• Commit fraud, misrepresent your identity, or deceive customers
• Make promises to customers that you knowingly cannot fulfill
• Spam customers or engage in unsolicited marketing
• Reverse-engineer, scrape, or copy any part of the Platform
• Violate any applicable law or third-party rights

We reserve the right to suspend or terminate any account that violates these Terms at our sole discretion, without notice or refund.

15. Dispute Resolution

You agree to contact us at support@ezperfil.com before initiating any formal legal action. Most disputes can be resolved through direct communication. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

16. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

17. Changes to These Terms

We may update these Terms from time to time. We will notify registered users by email and post the updated Terms on this page with a revised date. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

18. Contact

EZ PERFIL LLC
Email: support@ezperfil.com
Platform: EP AI Ecommerce

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© 2026 EZ PERFIL LLC. All rights reserved. EP AI Ecommerce is a product of EZ PERFIL LLC.